Every call answered. Every job secured, dispatched and followed through.
Not another AI receptionist. One system that runs your front office, from the first call to the 5-star review and the next service booking, without adding office staff.
Rolling out across a group of 7 field service businesses in Australia: aircon, electrical, plumbing and locksmith.
The problem
Where field service businesses leak work
Missed calls go to your competitor.
After hours, on the tools or on another call, the job goes to whoever picks up next.
Admin eats your evenings.
Booking, confirming, dispatching and chasing no-shows by hand.
Quotes go quiet and customers never come back.
Repair quotes nobody follows up, and no reminder when the next service is due.
The system
One system, from first call to next booking
Capture
AI voice and SMS agents answer every call, text, web form and chat, 24/7.
Secure
The callout fee is pre-authorised on the call by a secure SMS card link, so no-shows stop costing you.
Recover
Every caller who hangs up gets a “book here” text within 2 minutes, and a callback task is created.
Book & dispatch
Live capacity check, the slot is booked and the job goes to the right tech in ServiceM8.
Confirm & remind
Confirmation, tech-assigned, on-the-way, running-late and day-of reminders, automatically.
Quote
On-site repair quotes with your margin built in, accepted by link. No quote is closed without a person following up.
Review
Every customer is asked for a Google review, and unhappy customers are caught first and routed to a call.
Rebook
Seasonal service reminders timed for pre-summer and pre-winter bring customers back.
The difference
Not just an AI receptionist
| Capability | AI receptionist | Ranwell system |
|---|---|---|
| Answers calls 24/7 | ||
| Secures the callout fee on the call | ||
| Recovers callers who hang up | ||
| Books against live capacity and dispatches to ServiceM8 | ||
| Follows up every quote | ||
| Review requests with complaint interception | ||
| Seasonal rebooking |
Integrations
Built around your tools
Built around ServiceM8, GoHighLevel, Stripe and Google Business Profile. Everything runs in your own accounts, so you own your data and your phone numbers.
Your business
Who it's for
Single businesses
Owner-operated trades businesses that are busy enough to miss calls. Live in about 2–3 weeks.
Multi-location and multi-brand groups
One master system cloned per brand or location, with each brand's voice, pricing and reviews kept separate. Live in about 4–6 weeks.
Process
How it works
15-min call
System design
Mapped to your trade, tools and service area.
Build & test
Tested end to end before any customer sees it.
Live + ongoing support
Monitoring, tuning and changes included.
Founding offer
3 spots to go live before Christmas. Sign by 12 December.
Questions
FAQ
Stop losing jobs to missed calls.
A 15-minute call is the fastest way to see if it fits your business.